A clear boundary between website assistance and client work.
Client work
CDX’s stated client-documentation service uses people and agreed production tools. Client IP must not be uploaded to public AI websites. Any future change to that delivery commitment would require clear communication and the relevant written agreement before affected work begins.
Public website assistant
The optional AI chatbot answers public service questions using website information. It is not an engineer, lawyer, safety adviser or project approver. It cannot access project files or financial accounts and should not be used to send confidential material.
Consent and transparency
Chat begins only after the user accepts the cookie and history notice. Stored conversations may be reviewed by authorised CDX administrators for quality assurance. The notice identifies provider processing and links to the privacy policy.
Accuracy and escalation
AI answers may be incomplete or incorrect. Quotes, delivery commitments and technical matters must be confirmed with CDX or the responsible technical authority. The assistant should acknowledge uncertainty and direct users to the appropriate contact route.
Educational media
Synthetic podcast voices are labelled. Academy material uses demonstration scenarios and does not claim to be accredited training or real customer evidence. Public educational content is separate from confidential project production.
Oversight
Administrators can review chat records, manage published public content and disable reliance on an unavailable provider. Provider credentials are stored as server-side secrets and are not editable through public forms or included in browser code.
For enquiries about this page, email info@cdx.net.au.