Your choice before the conversation starts.
Consent before chat
The chat asks you to agree before it creates a CDX chat-session cookie or stores a conversation. Declining leaves normal website navigation available. The cookie contains a random session identifier, not your message text. It is marked HttpOnly, Secure and SameSite=Lax on the hosted HTTPS site.
History and quality review
The chat-session cookie and associated conversation are available for up to 30 days from consent. CDX administrators can review stored messages for quality assurance and troubleshooting. Our hosting and AI service providers process information to deliver the service and may retain service records under their own terms. We do not claim that a person watches every conversation live.
AI processing
When AI is enabled, your message and a limited portion of previous conversation are sent to OpenAI with relevant public website content. The public assistant has no access to customer files or financial records. Do not enter personal, sensitive or confidential project information. Answers can be wrong; confirm scope, price and technical questions with CDX.
Withdraw or delete
Use Delete chat & withdraw consent to delete the current website conversation and expire its CDX cookie. This does not revoke an email you sent separately or guarantee deletion from a service provider’s separate legally retained records. Contact CDX about other privacy requests. Expired conversations are excluded from access and removed during subsequent chat maintenance.
Other website storage
Appearance, text size, motion and layout preferences are stored on your device. ChatGPT sign-in and hosting may use their own cookies under their applicable policies. Course progress, project records and certificates are stored against your signed-in account rather than only in browser storage. We do not add advertising trackers through this chat feature.
Before AI is connected
The consent screen clearly shows whether AI replies are available. If the secure provider connection is incomplete, use the website links or contact form. Accepting the notice does not make an unconfigured AI service available.
For enquiries about this page, email info@cdx.net.au.